Peace of Mind
Delivery Insurance
Peace of mind your goods are covered during delivery
Backed by Australia's leading supply chain and logistics insurance provider
Covering damaged, lost or stolen goods caused during delivery
The claim must be made by the person who has purchased the order. If any refunds are applicable, payment will be made to purchaser.
• Order number
• Your email used to purchase your order
• Photos of the damaged good(s). Please take photos of: the whole item including all sides, close ups of the damage, external packaging / box, the shipping labels.
In the event of lost / stolen:
• Tracking emails, a copy of police report, any security footage (if available)
• Any other relevant supporting documents/emails
Where a claim for damaged, lost or stolen has been accepted, we will settle by the following way(s):
• Resupply you with a new item (where stock is available); or
• If good(s) is out of stock we will refund you the order.
We encourage you to lodge your claim with us as soon as possible and we endeavour to investigate all claims efficiently and effectively.
Because circumstances vary, it may take some time to reach a resolution, but we will keep you informed regarding the progress of your claim.
Navigate your way to worry-free shopping in Worldwide with Setteex’s Damaged and Lost Claims page. Our partnership with Insurance guarantees comprehensive coverage for your homewares and furniture orders, ensuring a secure journey from our warehouse to your doorstep. Explore the details and file claims seamlessly, adding an extra layer of protection to your premium shopping experience.